Privacy Policy
Last updated: October 7, 2025
Kingston Junk Car Removal (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (kingstonjunkcarremoval.ca), contact us, or use our services in Kingston, ON and surrounding areas.
By using our website or services, you consent to the collection and use of your information as described here.
Information We Collect
Information you provide directly
Contact details (name, phone number, email, address, preferred pickup location).
Vehicle details (make, model, year, VIN if provided, condition, photos).
Scheduling and service preferences (pickup times, access notes).
Payment information necessary to complete a transaction (e.g., e-transfer details). We primarily pay cash; we do not store full payment card numbers.
Communications (emails, texts, phone calls, form submissions, reviews).
Information collected automatically
Device and usage data (IP address, browser type, pages visited, timestamps).
Cookies or similar technologies for site operation and analytics (see Section 6).
Information from third parties
Referral sources (e.g., if a friend books with you).
Public records or third-party databases to verify ownership or prevent fraud when required by law.
How We Use Your Information
We use personal information to:
Provide quotes, schedule pickup or drop-off, and deliver towing/scrap services.
Confirm vehicle ownership and prevent fraud.
Pay you (cash or e-transfer) and provide receipts or bills of sale.
Communicate about appointments, changes, reminders, and service updates.
Operate, maintain, and improve our website and customer experience.
Conduct analytics and measure advertising effectiveness (aggregated and de-identified where possible).
Comply with legal and regulatory obligations.
We only collect and use information that is reasonable for these purposes, consistent with applicable Canadian privacy law (including PIPEDA).
Legal Bases / Consent
We rely on your consent to collect and use personal information you provide. You can withdraw consent at any time (see Section 10), subject to legal or contractual restrictions. We may also process information to perform a contract (provide the service you request) and to comply with law (e.g., recordkeeping, theft/fraud prevention).
Sharing & Disclosure
We do not sell your personal information. We may share information with:
Service providers/contractors who help us operate (dispatch/towing partners, IT/hosting, analytics, communication tools). They are required to protect your information and use it only for our purposes.
Financial institutions (to process e-transfers or refunds).
Law enforcement or regulators when required by law or to protect our rights, customers, or the public.
Business transfers in the event of a merger, acquisition, or asset sale, subject to confidentiality safeguards.
Data Retention
We keep personal information only as long as necessary to fulfill the purposes above, meet legal/insurance obligations, resolve disputes, and maintain accurate business records. When no longer needed, we securely delete or de-identify the information.
Cookies & Analytics
We may use cookies and similar technologies to:
Keep the site working (essential cookies).
Understand how visitors use our site (analytics cookies).
Improve content and measure marketing performance.
You can control cookies via your browser settings. Disabling certain cookies may affect site functionality.
Security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No system is 100% secure; please contact us immediately if you suspect any unauthorized activity.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will delete it.
Your Rights (Canada / PIPEDA)
Subject to limited exceptions, you have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Withdraw consent to our use of your information (which may affect our ability to provide services).
Ask questions or file a complaint about our privacy practices.
We will respond to access/correction requests within a reasonable time. Identification may be required.
How to Withdraw Consent or Opt Out
You can withdraw consent to communications or certain processing at any time by contacting us (see Section 12). For marketing emails or texts, you can also use the unsubscribe instructions in the message. We may still send service and transactional messages (quotes, scheduling, receipts).
Cross-Border Processing
Our website hosting or service providers may store or process information outside Ontario or Canada. When that happens, your information may be subject to the laws of those jurisdictions. We take steps to ensure comparable protections through contracts and security measures.
Contact Us
Questions, requests, or complaints about this Privacy Policy or our handling of personal information can be directed to:
Kingston Junk Car Removal
Email: privacy@kingstonjunkcarremoval.ca
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest revision. Material changes will be posted on this page and, where appropriate, communicated to you by other reasonable means.